A must-read for cross-border operations! How to use WhatsApp protocol numbers to manage customers? [WhatsApp Customer Management System]

In the daily operation of cross-border e-commerce, how to efficiently manage customers is a concern for every seller. As one of the most widely used instant messaging tools in the world, WhatsApp has become the preferred platform for cross-border sellers to communicate with customers. However, with the increase in the number of customers, problems such as account management, message processing, and customer grouping have gradually become prominent. At this time, the combination of WhatsApp protocol number and WhatsApp customer management system has become the key to solving these problems.

WhatsApp protocol number is a tool that enterprises obtain through the official API. It can bind WhatsApp accounts to third-party management systems to achieve multi-account collaboration and automated operations. The WhatsApp customer management system (such as Fbsee aggregated multi-account customer service software ) is an intelligent management tool designed specifically for protocol numbers, helping sellers easily implement customer grouping, quick replies, data analysis and other functions, greatly improving operational efficiency.

Next, we will analyze in depth how to use WhatsApp protocol numbers and WhatsApp customer management system to achieve efficient customer management, and demonstrate the practical application of this tool in cross-border operations.

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What is WhatsApp Agreement Number?

1. Definition and characteristics

WhatsApp protocol number is a digital account identity applied by enterprises through WhatsApp Business API, which allows enterprises to directly operate WhatsApp accounts through third-party systems. Its main function is to break the limitation of single device and allow enterprises to manage multiple accounts in a unified way in professional tools.

2. The core functions of WhatsApp protocol number

· Multi-account support : Through the agreement number, enterprises can bind multiple accounts and realize simultaneous online operations.

· Automated message processing : supports batch message sending, keyword automatic reply and other functions.

· Data synchronization and integration : Through the agreement number, enterprises can synchronize messages and customer information into the management system to facilitate subsequent analysis and operations.

3. Suitable scenarios for use

· Cross-border e-commerce sellers : need to manage multiple accounts at the same time and communicate with global customers.

· Brand after-sales team : handles a large number of customer feedback and after-sales issues.

· Educational institutions : send course notifications and answer students’ questions.

WhatsApp Customer Management System Features Highlights

In order to make full use of WhatsApp protocol numbers , companies need to use a professional customer management system. Take Fbsee's multi-account customer service software as an example. This tool provides companies with efficient functions such as multi-account login, customer grouping, and quick reply through a one-stop management platform.

1.Multiple account login and centralized management

Fbsee's multi-account customer service software allows enterprises to bind multiple WhatsApp accounts through the agreement number to achieve simultaneous online operations. All messages, contacts and customer data are concentrated on one platform, avoiding the trouble of frequent account switching.

2. Automated message replies

· Keyword matching reply : Set up automatic reply rules for common questions, such as shipping costs, order status, etc.

· Customer diversion : The system assigns different types of messages to corresponding customer service staff based on the message content.

· Bulk message sending : suitable for marketing activities, holiday greetings, etc.

3. Customer grouping and tag management

The system supports grouping and labeling based on customer behavior, purchase history, etc., for example:

· Categorize customers into “new customers”, “potential customers” and “loyal customers”.

· Use labels to mark customer needs, such as "return inquiry" and "coupon request".

4. Real-time data analysis

Fbsee has built-in comprehensive data analysis tools that support real-time viewing of the following indicators:

· Customer growth trends.

· Message response time.

· Interaction frequency and conversion rate.

These data provide solid support for the company's marketing decisions.

How to log in the agreement number through WhatsApp customer management system?

1. Apply for a WhatsApp protocol number

Enterprises need to apply for an agreement number through the WhatsApp official API first:

1. Go to the WhatsApp Business API platform to register a corporate account.

2. Submit enterprise qualification materials and complete the review process.

3. Get the API key and agreement number.

2. Bind the protocol number to the management system

Steps to bind the protocol number in Fbsee aggregation multi-open customer service software :

1. Log in to the Fbsee system and enter the "Account Management" page.

2. Click "Add Account" and select "WhatsApp Protocol Number".

3. Enter the protocol number and API key to complete the binding.

4. The system will automatically synchronize contacts, historical messages and other data in the account.

3. Configure customer management functions

After the binding is successful, you can configure the following functions according to business needs:

· Automatic reply rules : preset standard answers for common questions.

· Grouping rules : Automatically label customers based on their interaction content or behavior.

· Scheduled tasks : Set up marketing messages to be sent automatically.

Advantages of combining WhatsApp protocol number with customer management system

1. Unified management of multiple accounts

By binding the agreement number to the management system, enterprises can operate all accounts within one platform without frequent switching, greatly simplifying the management process.

2. Improve customer service efficiency

Features such as automatic replies and message diversion reduce the amount of manual work required by customer service, allowing the team to focus on handling more complex issues.

3. Accurate customer operations

Through customer grouping and tagging functions, companies can conduct personalized marketing for different groups. For example:

· Send first-time purchase offers to new customers.

· Send VIP exclusive benefits to loyal customers.

4. Data-driven operational optimization

Real-time data analysis helps companies understand customer behavior and needs, thereby adjusting communication strategies and improving overall service quality.

Practical cases of Fbsee aggregating multiple customer service software

1. How do cross-border e-commerce sellers manage customers efficiently?

A cross-border e-commerce company has bound 10 WhatsApp protocol numbers through the Fbsee aggregation and customer service software to serve markets in different countries. With the help of the automated reply function, they quickly handled customers' frequently asked questions such as freight inquiries and order status updates. At the same time, they released global promotions through the scheduled mass messaging function, resulting in significant sales growth.

2. Optimization of course operations in educational institutions

An online education institution uses Fbsee to bind multiple agreement numbers to uniformly manage student and parent consultations. Through customer grouping, they divided students into "trial users" and "official students", and pushed customized course information for different groups, significantly increasing the registration conversion rate.

3. Brand after-sales service improves satisfaction

A fast-moving consumer goods brand uses Fbsee's message diversion function to allocate customer inquiries to different customer service personnel according to type, effectively shortening the response time and improving customer satisfaction.

The secret to simple and efficient operation

Through the combination of WhatsApp protocol number and WhatsApp customer management system (such as Fbsee aggregated multi-account customer service software ), cross-border e-commerce sellers and other enterprises can easily achieve efficient management of multiple accounts and precise customer operations. If you also want to optimize your business through intelligent tools, welcome to chat with customer service, try our system for free, and experience new operational efficiency!