How many people can WhatsApp Business support? Is it charged?

When enterprise teams start using WhatsApp Business to serve customers, take orders, and conduct after-sales communication, a common problem emerges:"How many people can log in to a WhatsApp Business account at the same time?" "We have many customer service representatives. Should we pay for the API?"Behind these problems, there is actually a real demand for WhatsApp multi-person collaboration, multi-account management, and system integration. This article will deeply analyze the official restrictions, actual usage, and the upper limit of the number of people suitable for WhatsApp Business, and tell you why most teams are now starting to use Fbsee to solve the pain points of multi-account, multi-customer service, and multi-language collaboration.

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1. Can WhatsApp Business be opened multiple times?

Official regulations:

⭕️ One WhatsApp Business account can be bound to 1 mobile phone + up to 4 web/desktop devices .

In other words, up to 5 devices are supported to log in at the same time, and they need to be authorized by the main mobile phone device, and other devices act as "suppliers".

2. Actual experience: Being able to log in ≠ being able to be used by multiple people

Although you can log in to one account on 5 devices, you will encounter these problems as long as you actually operate it:

⭕️Chat synchronization is seriously delayed : mobile phones and computers are often out of sync, and some conversations need to be refreshed before they can be seen.

⭕️Messages edited by multiple people at the same time are prone to conflicts : when two customer service representatives reply to a customer at the same time, it is easy to repeat, send the wrong message, or cause confusion.

⭕️Message records cannot be marked with ownership : you have no idea who sent which message, and it is impossible to divide responsibilities.

⭕️Frequent device disconnection : When the computer is disconnected from the Internet or in sleep mode, it will lose connection, making re-authorization troublesome.

⭕️Permissions cannot be controlled : All devices have full permissions and customer service cannot divide roles and work.

In other words, the native functions of WhatsApp Business are not suitable for the real collaboration needs of multiple people in the customer service team.

3. Can WhatsApp Business API solve this problem? Is it expensive?

Yes, the API version is a solution launched by WhatsApp for businesses , allowing businesses to connect messages to their own systems for automatic replies, chat integration, CRM connection, etc.

But its problems are also very real:

⭕️High cost : Billing by message + billing by conversation, the cost is not low in the long run.

⭕️The startup process is cumbersome : it requires application, verification, and connection with service providers, which not every small and medium-sized enterprise can afford.

⭕️Many functional limitations : Unable to actively add users, can only passively receive messages, sometimes difficult to meet marketing/sales scenarios.

For most small and medium-sized teams or overseas merchants, the API threshold is high and the investment is large, which is not suitable for initial attempts.

4. Alternative solution: Use Fbsee to achieve multi-person collaboration and multiple accounts in parallel

At this time, many companies chose a more flexible and practical solution - Fbsee aggregated customer service system .

Why is Fbsee more suitable for team collaboration?

✅Supports binding of multiple WhatsApp accounts : not 1, but dozens of accounts can be connected at the same time to meet the needs of different regions/markets/departments.

✅Messages from all accounts are centrally managed in one interface , and customer service can view, take over, and reply by logging into the system account.

✅No need for main device authorization , accounts are managed uniformly through the system background, no disconnection, no re-login, and no interruption .

✅Supports multi-person collaboration, each message has a customer service mark , you can check "who handled which customer", which is convenient for tracking and assessment.

✅You can label, annotate, and assign owners to customers , which is suitable for team collaboration in shifts.

5. What other value-added functions can Fbsee bring?

In addition to stable multi-opening and multi-person collaboration, Fbsee also provides a complete set of functions to improve customer service efficiency and experience:

⭕️Automatic translation : Identify the customer's language and automatically translate it into Chinese, and then translate your reply into the customer's native language. Supports multi-language environments including Indonesian, Thai, Spanish, Arabic, etc.

⭕️Quick reply : Customer service can set high-frequency scripts and send them with one click, saving typing time.

⭕️Sensitive word monitoring : Set risk keyword reminders to provide early warning of potential disputes.

⭕️Customer portrait system : view customer historical conversations, tag records, and source channels to facilitate precision marketing.

⭕️Diversion link support : Set up an exclusive diversion short link for each WhatsApp account, and the system automatically records the customer source for easy delivery analysis.

6. What is the payment model? Is it suitable for small and medium-sized enterprises?

Unlike WhatsApp API, which charges by message, Fbsee uses port pricing and charges by the number of accounts , which is more suitable for enterprises in the growth stage of the team:

⭕️Supports free trial of 3 ports/2 days , and can connect to multiple accounts to test the effect.

⭕️ Supports monthly, quarterly and annual payment, with transparent fees.

⭕️ No development or technical connection required, you can use it right away.

In comparison, Fbsee has a lower usage threshold, faster deployment, and more flexible functions , making it suitable for overseas projects at any stage.

7. Actual combat case: How small and medium customer service teams can collaborate with Fbsee

An e-commerce brand in the Middle East market has a customer service team of 5 people and operates 4 WhatsApp accounts:

Previous method:
⭕️ Shared a Business account
⭕️ Each person took turns to take over the main device
⭕️ Chat records often had errors and duplicate replies

Now use Fbsee:
⭕️ Each person is assigned a system account, and the backend login is managed uniformly
⭕️ All chats are displayed synchronously, and customers are tagged by source
⭕️ Reply efficiency is increased by 2 times, and customer satisfaction is significantly improved

Summary: Multiple accounts + multiple customer service, please don’t rely on native WhatsApp anymore

If you are just one person operating an account, the native functions of WhatsApp Business are indeed sufficient.

But when you want to achieve:

✅Multi -customer service collaboration✅Multiple
accounts operating simultaneously✅Unified
message management , customer labeling, language translation, quick operation

You should use a system designed for this purpose - Fbsee .

There is no need to apply for API or connect to development. You can get started by binding your account with one click.

Try Fbsee for free now and unlock the possibility of team operation.
From "can multiple people log in" to "how to operate together efficiently", you only need a system.