How to use the WhatsApp direct chat function? - Fbsee detailed step-by-step tutorial
In WhatsApp, the traditional communication process often requires users to save the number, add friends, and then initiate a chat. This is inefficient and has a high user churn rate for users engaged in foreign trade, e-commerce, and community operations. In order to allow customers to chat with a single click without adding friends , you need to use WhatsApp's direct chat function , which is the "click to chat" link. Today, I will teach you how to quickly set up this function through the Fbsee customer service system , so that your marketing and customer service efficiency can be improved by more than one level!
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What is WhatsApp Direct Chat?
WhatsApp direct chat means that users can jump to your WhatsApp chat window by clicking a link, without adding friends or saving contacts in advance. The other party sees an open chat page and can enter messages to initiate a conversation at any time.
This feature is great for:
l Place a contact form in your ad copy
l Product details page quickly guides users to consult
l Scan the QR code to add customer service during community operation
l Insert quick communication channels into cross-border emails
It allows users to walk 3 steps less, which greatly increases the conversion rate.
How to manually set a direct link to a conversation
Although WhatsApp provides official support, manually generating a link is a bit tedious, especially if you want to add a welcome message. For example:
l Normal jump: directly open the dialog box
l With preset words: "Hello, I want to know about the product" will automatically appear in the dialog box
However, once it involves complex applications such as batch accounts, personalized welcome messages, link statistics, channel differentiation, etc., it is recommended to use professional tools such as the Fbsee customer service system to operate, which is faster, more stable and safer.
How to set up WhatsApp direct chat function with Fbsee?
Fbsee has a built-in short link generator , which helps you set up, generate, shorten and track jump links in one stop. It is suitable for both individuals and teams. The following are the detailed steps:
Step 1: Log in to Fbsee backend
Open the Fbsee client or web version and enter the "Tools" module.
Step 2: Enter the short link generator
Select "Short Link Tool" or "Generate Chat Link" in the function menu to enter the configuration interface.
Step 3: Fill in WhatsApp account information
l Enter your mobile phone number (including country code)
l You can also fill in a welcome message, such as "Hello, I would like to get a logistics quote."
Step 4: Generate a dedicated short link
Click "Generate" and Fbsee will automatically create a short link with beautiful format and easy to share, while retaining the original jump logic.
Step 5: Copy the link and use
You can shorten this chain:
l Place advertising pages and website buttons
l Embed image QR code
l Used in social platforms and email signatures
l Assign batches to different sales staff for customer diversion
Step 6: Check the link effect
Fbsee provides detailed click data, including:
l Number of clicks per link
l Visit time and area
l Corresponding account chat history tracking
Not only do you generate links, but you can also understand customer behavior in real time and achieve truly refined operations .
What else can Fbsee help you do?
Direct conversation is just the beginning. As a professional overseas customer service system , Fbsee can also bring more advanced capabilities:
l Support multiple WhatsApp accounts running simultaneously
l Independent environment operation prevents accounts from interfering with each other
l Automatic chat translation makes cross-border communication smoother
l Quick phrases, multiple labels, sensitive word management and other functions are complete
l Visual workbench, more efficient team collaboration
Whether you are a small or medium-sized team, an e-commerce seller, or an international trade salesperson, this complete set of tools can help you maximize the potential of WhatsApp.
Let’s summarize how to use the direct conversation function?
You only need two things:
l An exclusive chat link allows customers to find you with one click
l A useful tool (Fbsee) allows you to efficiently generate, manage and track these links
From now on, there is no need to add friends, save numbers, or paste repeatedly. The customer just needs to click, and you can start a conversation immediately. The whole process is fast, accurate, and stable.
Haven't used Fbsee yet? Come and experience the real efficiency of direct conversation + multi-account operation now, the free trial channel is waiting for you!
