Telegram multi-account chat window merging solution
If you manage multiple Telegram accounts at the same time, whether you are doing marketing promotion, customer reception, or community operation, you will definitely encounter such problems:
l There are too many messages. Every account has someone sending messages. I don’t have time to check them one by one.
l Sometimes I switch to account A in browser A, and sometimes I switch to account B in simulator B. The operation is confusing.
l Customer messages between different accounts are not synchronized, resulting in information gaps
l Difficulty in handover between customer service representatives. I don’t know who responded last time. Poor customer experience
l Sometimes the same customer adds you twice, but you don’t know it, resulting in repeated communication and conflicting content.
Telegram does not natively support "unified management of messages from multiple accounts", which makes "operating multiple accounts" a very difficult task.
If you want to truly improve work efficiency and customer response speed, you must solve a problem: how to merge the chat windows of multiple accounts and manage them in a unified manner?
👉Telegram multi-account/group control/counting/following/accepting fans/translation/cross-border customer service software: https://fbsee.com/en
😊For free trial, please contact TELEGRAM✈official customer service: @Fbsee
Telegram does not officially support the "Unified Message Center", what should I do?
Although Telegram supports switching between multiple accounts in one client, there are some limitations:
l Unable to receive message notifications from multiple accounts at the same time
l The message interface is separate, and you can’t view private messages from all accounts in one place
l It is easy to miss messages after switching accounts, especially in high-traffic operation scenarios
l Does not support customer tags, keyword search, and message status management
In the daily operations of the team, this message management method is extremely inefficient and can easily lead to customer loss.
What is the goal of merge management? Not just "seeing the message"
Truly efficient message management should include:
l Receive and reply to messages from multiple accounts in a unified manner
l Centrally record customer information to support inquiry, follow-up and dispatch
l Customer service collaboration is seamless, no duplicate orders or repeated conversations
l Visual display of conversation status (read/not replied/high intent)
l Support tagging, automatic classification, and keyword recognition
Only with these capabilities can it be called a "message aggregation management system."
Solution: Use Fbsee platform to unify multi-account message windows
Fbsee is not a plug-in or plugin for Telegram, but an automation platform designed specifically for multi-account fan-collecting scenarios . Its core is to turn multiple accounts into a background management object.
✅ Unified aggregation of message center
l Whether you have 10 or 100 accounts connected, all private messages from all accounts are displayed in one window.
l Customer service can quickly filter and view by account, tag, time, or keyword
l The system supports "new message reminder" and does not require frequent refresh
✅Automatic classification of message status
l The system automatically marks customer information as "read", "not replied", "processed", "need to follow up", etc.
l The handover between customer service staff can also quickly identify the customer's current stage and avoid repeated communication
✅One -click view of customer history conversations
l No matter which account the customer has sent a message on, the system retains the complete history
l If a customer adds multiple accounts, the system can identify and merge them into one user profile.
✅Tag + keyword identification to assist operations
l Can be manually or automatically labeled, such as "high intent", "silent fans", "English customers"
l If a customer sends a message with keywords such as "price" or "trial", the system will automatically remind customer service to handle it first.
✅Multiple customer service teams collaborate without conflict
l Support multi-person collaborative operation backend, each person can view different customer ranges
l Chat history with operation records, clearly know who sent what and when replied
l Administrators can centrally dispatch customer service tasks to improve team execution efficiency
Actual scenario example: How easy can your multi-account operation become?
Scenario 1: What if one person manages messages from 10 accounts?
Fbsee centralizes all messages into one workbench, sorts them by time, and puts important messages on top. You only need to handle all customer chat records like using WeChat.
Scenario 2: How do you know if the same customer has added three of your accounts?
The system automatically identifies customers with the same IP, similar nicknames or chat content, and merges conversation records to avoid duplicate numbers and repeated chats.
Scenario 3: If multiple customer service representatives take turns, will the customer experience be interrupted?
Fbsee records the person handling each conversation, the time and the content, so the next customer service representative can take over immediately after logging in and continue the communication without being awkward.
Data statistics are not left behind: Visualize the overall operation situation
In addition to merging message windows, Fbsee also provides real-time data reporting functions to help you keep track of operating conditions at any time:
l Average number of messages sent and received per account per day
l Number of customers handled by each customer service
l Number of high-intent customers, non-response rate, and secondary interaction
l Tag distribution statistics: which tag has the most customers and which has the highest conversion rate
These data allow you to move from operating based on "feeling" to operating with "data" to guide your operations.
Actual combat case: How does the cross-border customer service team use Fbsee to integrate private messages from multiple accounts?
A Philippine e-commerce service provider team has 20 Telegram accounts, with four customer service staff taking turns on duty. In the past, they had to open multiple browser windows, operate simulators, and switch accounts to reply to customer messages every day.
Pain points:
l High rate of missed responses
l It is easy to have multiple people online at the same time
l Disjointed customer experience and poor conversions
After accessing the Fbsee system:
l All private messages from accounts are displayed in the "Message Center"
l After customer labels are classified, designated customer service will be responsible for follow-up
l The system automatically marks keywords such as "quotation" and "payment" to remind customer service to respond first
l Automatically collect customer interaction data every morning and evening
Results: Customer service response speed increased by more than 2 times, customer satisfaction increased significantly, and conversion rate increased significantly.
When there are more Telegram accounts, it is not enough to just remember and cut them manually. You need a system that can integrate messages, customers, tags, and collaboration, so that every message can be seen and every customer can be followed up continuously.
Fbsee is designed for this kind of high-concurrency, heavy-coordination, and multi-account scenario. You don't need to open dozens of windows, just open one console, and all your customers are under control.
