How to tag telegram clients? A complete guide to category management techniques
In the process of using Telegram for customer service, traffic generation or sales, there are more and more customers. You must have encountered this situation: some customers have just asked about the price, some have already placed an order, and some are still hesitating. But when you open the chat box, they are all mixed together. You can't see who is who, who has already chatted and who hasn't replied. When you want to find an important customer, you can't find it. At this time, you need to use the label function to classify, group, and label customers to make management clearer and more efficient. This article will teach you: How to label Telegram customers? How to manage after labeling? A complete solution to classification management skills that even novices can learn . It is suitable for people who are just starting to use Telegram to connect fans and do customer service. The content is simple and practical, just follow it.
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What is “customer tagging”? Can Telegram do it?
"Labeling" means giving each customer a small note.
For example, after you finish chatting with a customer, he says "let me see", you can label him as "under consideration"; if another customer has already placed an order, you can label him as "purchased"; and if someone keeps asking about the price but doesn't place an order, you can label him as a "price comparison customer".
The benefits of labeling are:
l Next time you'll know who this person is.
l You can search for people in batches by tag (e.g. only search for “high-intent” customers)
l You can send group messages to only a certain group of people to avoid wasting time
l Don’t worry about changing customer service staff, no need to get to know customers again
What many people don’t know is that although Telegram itself does not have a labeling function, we can use a professional Telegram customer service system, such as Fbsee, to realize the function of “labeling customers”, which is very easy to use.
Why is it necessary to learn how to tag when working as a Telegram customer service representative?
When there are too many customers, it is easy to get confused.
Many Telegram accounts add dozens of followers and chat with dozens of customers every day. Without labels, customer service will not be able to remember who is who.
The line was disconnected while we were chatting.
Without labels, you will forget who the customer is if he doesn’t talk to you for a while, and then he suddenly replies to you with “I said that yesterday”, you will be confused.
Want to send targeted mass messages, but can't find target customers
For example, if you have a promotion and only want to send it to "high-intent" customers, you can't tell them apart in the chat history. As a result, you send it to everyone in a group, disturbing irrelevant customers and making them more likely to be blocked.
Customer service personnel have to be re-familiarized
If one of your customer service representatives leaves or changes positions, and there is no labeling, the new customer service representative will not be able to connect with the customer's history at all and will have to start over again, which will result in a very poor customer experience.
Therefore, no matter you are a team or a single person doing customer service, as long as you use Telegram to connect with fans, chat, and make transactions, you should start tagging from the first day.
How to tag Telegram customers using the Fbsee system?
Fbsee is an aggregated customer service system that supports the simultaneous use of multiple Telegram accounts and has a built-in customer tag management function, making it very suitable for Telegram customer service.
Here is a step-by-step guide on how to do it:
✅Step 1: Bind your Telegram account to Fbsee
You just need to log in to the Fbsee system with your Telegram account. After authorization, all messages sent by customers will be synchronized to the system background.
You can view it on your computer and tablet at the same time without having to switch Telegram clients.
✅Step 2: Set the label name you want to use
You can set your own tags. It is recommended to start with the following categories:
l High Intention
l Transaction completed
l Hesitation
l Invalid Customer
l Price comparison
l Old Customers
l After-sales
l New Customer
l Waiting for reply
The simpler the label name, the better, and it is easy to understand at a glance.
✅Step 3: Label each customer accordingly
Whenever you open a customer conversation window, there will be a "Tags" column on the right. You can select one or more tags with just a click.
for example:
l The customer just added you as a friend today, asked some basic questions, but hasn't made it clear whether he wants to buy → Type "New Customer"
l The customer said "I'll think about it" → type "I'm hesitating"
l The customer places an order and pays → Change to "Transaction completed" + "Old customer"
You can also add notes, such as "I bought product A and they said they would repurchase it at the end of the month."
✅Step 4: Use tags to filter customers and find people with one click
You can filter all customers with "high intent" in the system and check with one click whether they have sent any messages recently.
You can also just look for customers who are “in after-sales service” to see if there are any unresolved issues.
In the future, when you send group notifications, event push notifications, and holiday greetings, you can only send them to those in need, improving efficiency and avoiding interruptions.
3 practical tips for labeling
1. The same customer can have multiple tags
For example, if a customer is "sold", "highly interested", and "in the after-sales process", you can mark them all at the same time.
This way you can find him in different scenarios.
2. Labels can be adjusted according to business
You may only need a few tags at first, but after a while, you can expand according to your business, such as:
l Event customers: Double 11, 618, Black Friday, people from TikTok
l Channel sources: advertising, old customers bringing in new customers, social media followers, search followers
l Product preferences: Product A users, Package B customers, long-term users, trial users
The system supports tag editing, deletion, and classification, which is very flexible.
3. Every chat record will be kept in the customer data
You don't need to take screenshots to save chat records. The system will automatically save every conversation with the customer, the tags used, the shortcuts used, and the links sent.
From now on, when you open the customer file, you can see at a glance who this person is, what they talked about, and who has received them before.
Which teams specifically need to use tags to manage Telegram clients?
l Community/customer service team with more than 20 followers per day
l Overseas sellers who have multiple Telegram accounts operating at the same time
l A customer service system with dedicated personnel (such as pre-sales/after-sales/repeat purchase)
l Service-oriented companies that want to do precision marketing and group messaging
l Teams working on virtual products, e-commerce courses, and investment agency projects
What other functions does Fbsee have besides tagging?
In addition to customer tag management, Fbsee also supports:
l Multiple accounts centralized login (one system manages multiple Telegram accounts)
l Quick phrase settings (one-click sending of commonly used phrases)
l Automatic translation (supports English, Vietnamese, Thai, Japanese, etc.)
l Group messaging (send by tag)
l Customer allocation and authority management (to prevent duplicate orders and repeated replies)
l Chat record saving, exporting, and transfer (to facilitate customer handover)
This is not just a chat tool, but a complete customer management system suitable for people who really want to do a good job in Telegram private domain operations.
To sum up
If you are still manually remembering who each customer is and what they talked about, your customer service efficiency must be very low.
But if you start using tags to organize your customers, you’ll notice:
✅Quick search for people
✅ Follow up accurately
✅Stable mass sending
✅Customer relationships are no longer lost
✅Team collaboration is also orderly
Contact Fbsee customer service now, apply for a trial port, experience the Telegram customer label system, and upgrade your customer management from "relying on memory" to "relying on the system"!
