What is the process of adding followers on Telegram? A step-by-step guide from adding followers to converting them

Many people doing overseas business have started to use Telegram (also called airplane, telegram) as the main private domain operation platform. Whether you are doing cross-border e-commerce, virtual products, software agency, course consulting or financial services, as long as you are facing foreign customers, Telegram is almost one of the necessary channels. But many friends who have just entered the industry have such questions: How does Telegram accept fans? How to add people? How to chat after adding people? How to make customers stay or even make a deal?

This article will explain the complete process of gaining followers on Telegram from the beginning, from the way to add fans, diversion and guidance, communication management, to the final conversion techniques, step by step, simple and easy to understand, even a novice can learn by following.

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What is Telegram "Followers"?

Simply put, "acquiring fans" means that you find ways to get potential customers to add your Telegram account (or group, channel), and then you take the initiative to communicate with them, slowly understand their needs, explain your services, and facilitate transactions.

Unlike domestic platforms such as WeChat/QQ/DingTalk, Telegram is a more open, cross-border social tool. You can add strangers, send messages, and join groups for promotion, making it more suitable for overseas customer operations.

What are the steps in the process of receiving fans?

We can divide the entire Telegram fan acquisition process into 5 steps :

1) Add powder

2) Automatic/manual welcome guidance

3) Determine the customer type

4) Chat follow-up + tagging

5) Convert orders or direct traffic to business systems

Let’s talk about it one section at a time.

Step 1: Add fans - How to get customers to add your Telegram account?

Method 1: Advertise to attract traffic

Run ads on Facebook, Google, TikTok, and YouTube, and guide customers to click on the link to add the Telegram account or join the group.

Method 2: Create a group + channel distribution

Post on different platforms, post contact information, and guide users to add Telegram private chats or groups.

Method 3: Add fans button on landing page

Make a web page with product introduction and put a "Click to contact Telegram" button at the bottom. Customers can jump to the Telegram chat interface by clicking it.

Method 4: Old customers bring new customers

Provide coupons and referral reward mechanisms to encourage old customers to recommend Telegram to their friends.

✅No matter which method you use, your ultimate goal is to get customers to add your Telegram account (or join the group/channel) so that you have the opportunity to proceed to the next step.

Step 2: Welcome guidance - let customers know who you are

Just because a customer adds you and doesn’t say anything doesn’t mean he doesn’t want to buy, but rather he is waiting for you to take the initiative.

At this time, a professional welcome message is very important .

For example:

"Hi ��Welcome to contact [XX brand] customer service. Which product do you want to know about? We support cash on delivery and are online to serve you all day long~"

This welcome message can be sent manually by you, or you can use the Fbsee system to set it as an automatic welcome message . Once the customer adds your friend, the system will automatically send it, greatly saving manual operations.

If you serve foreign customers, you can also use the automatic translation function to automatically convert the welcome message into English, Japanese, Thai and other customer languages.

Step 3: Determine the customer type - who is worth talking to?

After the customer sends the first sentence, you can make the following judgments:

l Just say "Hi" or "Are you there?": Reply first to determine the intention

l Asking about price and delivery: indicating initial intention

l Asking for details and comparing products: medium to high-level potential customers

l Just saying "expensive" and no follow-up: Maybe just taking a look

At this time, you can use Fbsee's "Customer Tagging" function to mark him as:

l New Customer

l High Intention

l Price comparison

l Potential Users

l Invalid User

✅Later , you can send group messages in batches according to tags and follow up accurately without worrying about missing important customers.

Step 4: Follow up with a chat - don’t push too hard right away, build trust first

Many people who attract fans through Telegram tend to be eager for quick success and instant benefits. They ask "whether you want to buy or not" right away, and the customers withdraw immediately.

The correct chat sequence should be:

Ask about needs first → Guide understanding → Explain the solution → Provide options → Guide ordering

for example:

1. "What kind of products/services do you want to know about?"

2. "This product of ours supports global shipping and is currently on sale."

3. "Which country are you in? I can help you confirm the logistics and payment methods."

⚠️Never directly send links or urge orders. Telegram customers are relatively cautious, so you should use more "chatting" methods to build trust.

If you are using the Fbsee system, you can use the quick phrase + automatic translation function :

l Send common phrases with one click to increase reply speed

l The system automatically identifies the customer's language and translates it into Chinese or the customer's native language

l Better customer experience and more efficient customer service

Step 5: Conversion and Transaction - Don’t Let Customers Add You for Nothing

If the customer shows interest during the chat, you can guide them to place an order or fill in information:

l "If you confirm the purchase, I can register the delivery information for you."

l "Can you please provide your name, phone number and address? We will arrange for delivery."

l "You can also click this link to fill in the information, and we will arrange manual confirmation later."

If you are using an independent website, you can guide customers to jump to the order link.

If it is a virtual product, account registration, course registration, etc., you can also complete the registration directly on Telegram.

After your chat, don’t forget to:

l Mark customers as “dealt”

l Make notes between customer service staff

l You can join the repeat purchase list or old customer group

This is the complete closed-loop process from "acquiring fans" to "conversion".

5 reasons why using the Fbsee system can make it easier to get fans

1. Multiple Telegram accounts can be logged in together, and one backend can handle all messages

2. Automatic welcome + shortcut + automatic translation, saving 70% typing time

3. Customer labeling, data preservation, and chat records are all retained

4. Customer support group messaging (by tag) and accurate wake-up of old customers

5. Customer service permissions are clear and records are kept, suitable for multi-person collaborative teams

To sum up

The process of getting fans on Telegram is not complicated, but to do it well, you must master the key points of each step:

✅How to increase fans? Rely on advertising, content, fission, web page jump

✅What do customers say after adding you? The welcome message must be clear and enthusiastic

✅How to progress the chat? Don’t push, guide

✅How to manage customers? Use labels and remember the information clearly

✅How to make a deal? Step-by-step guidance and quick follow-up

Contact Fbsee customer service now to apply for a free trial port, so that you can add people to the transaction without having to rely on manual work or memory. The entire process is clearly managed in the system!